Enterprise Resource Planning (ERP) applications continue to deliver high return on investment (ROI), with an average benefit of $7.23 returned for every dollar spent, according to a Nucleus Research analysis. In fact, the returns are up more than a third from average returns five years ago. The study analyzed the actual costs and benefits of Nucleus published case studies on individual companies’ ERP deployments.
A combination of efficient cloud ERP options along with a strong vendor focus on improving functionality while enhancing usability has driven higher returns. Additionally, savvy ERP customers are demanding more and seeking to maximize their investments.
“Companies today are more sophisticated, demanding, and vocal in seeking the right deployment options than ever before. Business users, from management teams to executive staff, are highly involved in considering new ERP deployments, relying less and less on IT departments’ expertise to guide purchasing decisions,” said Rebecca Wettemann, VP of Research at Nucleus Research.
Although ERP investments have a longer staying power than most enterprise applications, older offerings developed around Y2K concerns are reaching end of life. The sharp increase in ROI for new ERP solutions – up 36% – is helping to drive a new wave of investment interest as existing applications continue to age. But the heightened customer expectation for potential new ERP deployments is a challenge for vendors to meet, compounded by social media and publicly shared stories of “epic fail” instances from less effective solutions.
The full Report is available at http://nucleusresearch.com/research/single/erp-returns-7-23-for-every-dollar-spent/
