When you shop online, what do you notice most? Fast shipping? Neat packaging? Hassle-free returns? These small things make a huge difference in how we feel about a brand. Behind
In today’s fast-paced world, the automotive industry is undergoing significant changes. One among them is the use of digital tools. Well, these solutions are no longer just an option for
A few decades back, customer experience didn't exist in the corporate dictionary. It became a part of the corporate syllabus in the '90s when the Internet took the business ecosystem
A couple of decades ago, the word “customer experience” did not exist. Although organizations had placed the customer at the center of their business operations, many customer touchpoints throughout the product lifecycle
Customer Experience has a central place among the business buzz phrases of the decade and for good reason. It encompasses everything in the way a customer interacts with you, from
Customer experience is like a gemstone. It must be properly prepared—what jewelers call romanced—in order to shine brightly. Today, manufacturers are starting to view customer experience as the glimmering centerpiece
SAP announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their
Businesses of all sizes need to be focused on digital transformation, but it is even more important for small to medium size businesses. Investing in digital transformation can accelerate the
SAP today announced a new enterprise edition of the SAP Litmos Training Content solution, with more than 2,000 video or downloadable courses, including 150 courses designed for customer-experience professionals. The
In today's increasingly challenging environment, the use of the right technological tools is particularly important for SMEs. If you are wondering how SMEs can gain competitive advantage by using business