Gartner Survey Provides Insight Into What Will Be Top of Mind in 2020 for Customer Service and Support Leaders Digital channels and infrastructure, customer service representatives, and data, voice of
Traditional ERP was designed for desktops, but modern ERP is designed for laptops, smartphones, and tablets. It’s not surprising, since mobility and longtime companion, real-time communications, pretty much lead the
The use of AI in ERP Systems provides enterprises with many advantages in terms of both efficiency and cost. We have compiled these advantages for you: ERP systems have incorporated
Artificial intelligence, one of the most up-to-date technologies, provides competitive advantage when used correctly. The use of Artificial Intelligence technology in ERP systems can be beneficial in many ways. With
I.o.T, which has entered our lives with Industry 4.o, is effective in every point and continues to have an effect on ERP systems. I.o.T systems, which increase the potential of
Oracle CEO Mark Hurd, speaking at Oracle's Modern Business Experience Conference in Las Vegas, said Oracle will place AI in all ERP applications. Cloud-based ERP AI will improve security, customer
Passengers more and more prefer airways every day. Consequently air travel continues to rise and maintenance, repair and overhaul( MROs) market is seeing some serious growth. As demand for air travel
Technological advancements have become ubiquitous across all industrial verticals, redefining their mode of operations. Internet of Things (IoT) is one such technology that has flourished the most among industries after artificial intelligence.
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions. Its versatility in expanding self-service options across channels, its ability to capture
A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24 months, technology will drive digital transformation in many companies striving
