Edgewater Fullscope, a leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and CRM), a modern technology platform, has released the GDPR Management Solution for Microsoft Dynamics 365 for Customer Engagement, which gives clients a robust set of tools to manage their compliance with key aspects of the General Data Protection Regulation (GDPR), approved by the EU Parliament in April of 2016 and enforceable starting May 25, 2018.
The GDPR Management Solution extends relevant areas of Microsoft Dynamics 365 for Customer Engagement (Dynamics CRM) core functionality to facilitate management of consent and data requests in an end to end process, storing an audit trail of key information and providing real-time reporting on compliance efforts. While GDPR will drive many organizational changes, these are three common business scenarios it will drive that can be addressed by the GDPR Management Solution from Edgewater Fullscope:
GDPR requires management of data requests. For example, customers can send in requests for information or requests for erasure—the tools in this solution guide the user through the steps of evaluating, researching, and finally complying with the request, storing a record of the actions in case of future audit.
The GDPR requires opt-in consent from contacts in order to retain and process their data. The tools in the solution can be easily integrated with outgoing email campaigns and/or a customer self-service portal to track both the initial and ongoing efforts to obtain consent, again keeping a record of contact interactions.
Customers wish to update and manage the data that is stored on them. The solution can be extended with the Microsoft Dynamics portal, or a third party portal solution. This allows customers to update their information directly, as well as submit data requests and receive updates on status of their requests.
“Every single one of our customers that in turn has at least one customer in Europe, needs to do something about GDPR, and we have made the process of them addressing compliance much easier and more practical.” says David Kohar, Managing Director at Edgewater Fullscope.