Oracle announced that it has been recognized as a Leader in The Forrester Wave™: Digital Experience Platforms, Q3 2021. This report evaluated the 13 most significant digital experience platform providers
Over the past few years, customer service organizations have undergone significant changes to meet evolving customer expectations, and the events of this year have understandably accelerated many of those trends.
Laura Crozier, Senior Director, Industry Solutions, Financial Services at Software AG, has put together some of her thoughts, exploring the role of integration and automation projects, the drive to the
Gartner Survey Provides Insight Into What Will Be Top of Mind in 2020 for Customer Service and Support Leaders Digital channels and infrastructure, customer service representatives, and data, voice of
Oracle has been recognized as a Leader in the Gartner Magic Quadrant for Digital Commerce for the 10th consecutive time.* The report focuses on transformational technologies and approaches in the digital
SAP today announced that for the fifth consecutive time, it has been named a Leader in the Gartner Magic Quadrant for Digital Commerce (2019). SAP was positioned highest for its
In today's world economy, the value of the goods and services provided by an enterprise cannot be separated from the customer experience. Although it seems to be related to B2C,
Every organization wants a better Customer Experience (CX). Today’s competition is depend on CX, but how you can get that? Here is the Oracle’s answer; Every small-to-medium business (SMB) can gain a
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX). Research supports that organizations increasingly acknowledge that the CX is