Redwood Software Expands Automation Observability with Redwood Insights Premium and SAP Cloud ALM Integration

As enterprise automation environments grow more complex, visibility has become just as critical as execution. Redwood Software is addressing this challenge with a major expansion of its observability capabilities for RunMyJobs by Redwood, introducing Redwood Insights Premium alongside new and enhanced integrations with SAP Cloud ALM, Dynatrace, Splunk, and New Relic.

The update is aimed at a persistent industry gap: while automation adoption continues to rise, its value often remains opaque. According to Redwood’s Enterprise Automation Index 2026, 61% of enterprises report their automation tools are underutilized, largely due to limited insight into performance, dependencies, and business impact.

From execution to intelligence-driven automation

Rather than positioning observability as a standalone monitoring layer, Redwood is embedding automation intelligence directly into operational workflows. The enhanced RunMyJobs platform now delivers role-specific, full-stack visibility that connects automation telemetry with application and infrastructure performance data.

At the core of this approach is Redwood Insights, which provides native analytics through prebuilt and customizable dashboards. These dashboards enable IT and business teams alike to track automation performance, identify bottlenecks, manage compliance requirements, and assess SLA risk in real time—without relying on manual reporting or specialized technical intermediaries.

“Automation can’t scale if insight is locked behind technical barriers,” said Charles Crouchman, Chief Product Officer at Redwood Software. “Our observability strategy is about putting actionable intelligence into the hands of everyone responsible for business outcomes, not just platform specialists.”

SAP Cloud ALM integration brings automation into SAP’s control center

For SAP-centric organizations, the newly introduced SAP Cloud ALM connector represents a significant step forward. The integration synchronizes RunMyJobs execution data directly into SAP Cloud ALM, allowing SAP operations teams to view automation workflows alongside application and system observability data—without switching tools.

This unified view is particularly valuable for enterprises running hybrid landscapes, where SAP and non-SAP systems must operate as part of a single, automated process chain. By extending observability beyond application health to include job orchestration and workflow execution, organizations gain a clearer understanding of how automation underpins critical business processes.

Full-stack observability through ecosystem integrations

In addition to SAP Cloud ALM, Redwood has strengthened integrations with leading observability platforms including Dynatrace, Splunk, New Relic, and AppDynamics. These integrations allow enterprises to correlate automation events with application and infrastructure telemetry, accelerating root-cause analysis and reducing mean time to resolution (MTTR).

Rather than promoting a one-size-fits-all “single pane of glass,” Redwood’s model emphasizes high-fidelity, stakeholder-specific perspectives—from deep operational views for IT teams to outcome-focused dashboards for business leaders.

Redwood Insights Premium: deeper analytics, longer horizons

The introduction of Redwood Insights Premium extends the platform’s analytics capabilities with a no-code dashboard builder and 15 months of historical data retention. This enables long-term trend analysis, executive-level reporting, audit support, and clearer measurement of automation ROI.

Insights Premium also allows IT teams to securely share tailored dashboards across departments, creating a common operational language between automation specialists, data teams, and business stakeholders.

Driving measurable business outcomes

With these enhancements, Redwood positions observability as a driver of tangible results rather than a monitoring checkbox. Organizations using the expanded observability ecosystem can reduce operational costs, improve predictability of critical processes, eliminate manual reporting overhead, and demonstrate the business value of automation initiatives with greater confidence.

All new observability capabilities are available immediately for RunMyJobs SaaS customers.