Over the course of the last few years, the increasing demands of customers have led manufacturers across industries to embrace service-oriented products and solutions to improve customer satisfaction, increase profit margins, and
Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit down and chat with Alastair Clifford-Jones, CEO of consulting firm Leadent Solutions. Besides
Organizations lean towards to digitally transform their enterprise. In these days, digital transformation doesn’t just mean using cloud technology. So,what is the definition of a truly digital transformation for your
Technological advancements have become ubiquitous across all industrial verticals, redefining their mode of operations. Internet of Things (IoT) is one such technology that has flourished the most among industries after artificial intelligence.
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key to helping your organization grow. Cloud enables an organization to grow and scale,
We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS, 30 percent of product-oriented companies said they are already using IoT
ATHENS, Ala., April 11, 2017 (GLOBE NEWSWIRE) -- Edgewater Fullscope, Inc., a wholly-owned subsidiary of Edgewater Technology, Inc. (NASDAQ:EDGW) and leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and