City of Atlanta Modernizes Constituent Services with Oracle Permitting, Licensing, and Embedded AI

The City of Atlanta is taking a major step toward modern, data-driven municipal operations by expanding its long-standing partnership with Oracle and Deloitte. The city has selected Oracle Permitting and Licensing (OPAL) to modernize planning, zoning, permitting, code enforcement, and inspections – while extending its use of Oracle Fusion Cloud Applications and embedded AI capabilities to unlock new efficiencies across city services.

This initiative builds on Atlanta’s existing deployment of Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Human Capital Management (HCM), positioning the city to deliver faster, more transparent, and more accessible services to residents and businesses as population growth accelerates.

Addressing Growth with Modern, Integrated Systems

As Georgia’s capital and largest city, Atlanta is projected to grow by nearly 30% by 2050, placing increasing pressure on public services and infrastructure. Legacy permitting and licensing systems were no longer sufficient to meet rising demand or support the city’s broader economic development goals.

By adopting Oracle Permitting and Licensing, Atlanta aims to:

• Unify agency operations within a single, integrated cloud platform
• Improve transparency and real-time tracking for staff, businesses, and residents
• Automate reviews, workflows, and inspections
• Reduce approval bottlenecks and processing times

The new solution – branded internally as ATLcloud Permitting – will extend the city’s standardized cloud environment and create a more intuitive, end-to-end permitting experience for all stakeholders.

A Foundation Built on Oracle Fusion Cloud Applications

Atlanta’s permitting modernization is underpinned by its broader investment in Oracle Fusion Cloud Applications. The city reports that its ERP deployment has already delivered tangible results, including improved financial controls, increased productivity, and reduced operating costs, with projected savings of $17.5 million over ten years.

In addition:

• Oracle Fusion Cloud Enterprise Performance Management (EPM) is simplifying financial planning and reporting while accelerating decision-making
• Oracle Fusion Cloud Human Capital Management (HCM) is providing deeper workforce insights, streamlined HR processes, and an improved employee experience

To further extend these capabilities, Atlanta plans to leverage Oracle AI Agent Studio to design and manage custom AI agents that complement the AI already embedded across Oracle Fusion workflows—addressing city-specific operational needs.

Deloitte’s Role: From ERP to Permitting Modernization

Deloitte has served as a trusted technology advisor to the City of Atlanta for nearly nine years, including leading the implementation of the city’s current ATLcloud ERP platform. That experience uniquely positions Deloitte to guide the next phase of modernization.

By applying lessons learned from earlier ERP deployments, Deloitte aims to support a smoother, more agile rollout of ATLcloud Permitting—minimizing disruption while accelerating time to value.

“Our continued collaboration with the City of Atlanta and Oracle exemplifies the real impact that modernization projects can have on the daily lives of residents and the effectiveness of City operations,” said Aman Kapoor, Principal at Deloitte. “By combining Deloitte’s deep government and AI experience with Oracle’s next-generation cloud technologies, we are helping Atlanta take a community-centric, data-driven approach.”

Enabling Housing, Transparency, and Community Outcomes

Atlanta leaders see the modernization effort as more than a technology upgrade—it is a critical enabler of broader community goals, including affordable housing and inclusive urban development.

“This project is a vital step toward delivering much-needed affordable housing in our community,” said Mayor Andre Dickens. “We are committed to creating inclusive neighborhoods that honor our history while providing modern amenities for Atlanta families.”

Agentic AI and the Future of Municipal Operations

Oracle views Atlanta’s initiative as a model for how cities can move beyond digitization toward agentic, AI-enabled operations.

“With OPAL, Oracle Fusion Applications, and Oracle AI Agent Studio, the City of Atlanta can unlock new efficiencies, harness data-driven insights, and embrace agentic AI to enhance resource efficiency while improving the experience for the community,” said Simon Threlfall, Group Vice President, Emerging Markets at Oracle.

A Blueprint for Smart, Scalable Government

By consolidating permitting, finance, HR, and performance management within a unified cloud architecture—and embedding AI directly into workflows—the City of Atlanta is creating a scalable foundation for the future of municipal service delivery.

As cities worldwide face similar pressures around growth, transparency, and resource efficiency, Atlanta’s approach offers a clear example of how cloud ERP, permitting modernization, and trusted AI can work together to transform public-sector operations.

For more information about Oracle Permitting and Licensing, visit:
https://www.oracle.com/government/state-local/permitting-licensing-software/