Routes Healthcare Unifies a Complex SaaS and ERP Landscape with BPA Platform to Strengthen Operations and Continuity

Health and social care organisations operate in one of the most demanding digital environments: highly regulated, operationally complex, and critically dependent on uninterrupted service delivery. For Routes Healthcare, one of the largest providers of health and social care in the North of England, this reality drove a strategic effort to bring order, visibility, and resilience to a rapidly growing SaaS-based systems landscape.

By deploying BPA Platform, Routes Healthcare has successfully integrated Sage 200 with a broad ecosystem of SaaS applications — including Access PeoplePlanner, Access Care Planning, learning management and applicant tracking systems, Tradeshift, SharePoint, Trustpilot, and multiple SQL Server–based systems — creating a unified operational backbone that supports employee communication, financial management, compliance, and business continuity.

From Fragmented Systems to a Single Source of Truth

When Luigi Salzano, CTO & IT Director at Routes Healthcare, joined the organisation, he inherited a familiar challenge for many growing service providers: disconnected systems with little orchestration between them.

“We had a collection of disparate systems that didn’t really talk to each other. There was no process orchestration, very little integration, and no centralised data pool,” Salzano explained.

Critical data lived across CSV files, spreadsheets, and manual reports, making it difficult to gain a real-time, reliable view of operations. One of Salzano’s first priorities was therefore to establish a single, aggregated source of truth for the business — without replacing the SaaS applications the organisation already relied on.

BPA Platform as the Integration and Automation Layer

Rather than introducing additional point-to-point integrations, Routes Healthcare adopted BPA Platform as a central integration and automation layer. The platform now orchestrates data flows and processes across the organisation’s ERP and SaaS applications, acting as the “glue” between systems.

This approach has enabled Routes Healthcare to automate a wide range of operational processes, with a particular focus on employee communication and workforce management — areas that are mission-critical in social care.

Improving Workforce Communication at Scale

With a large, distributed workforce, keeping staff informed and aligned is essential. Using BPA Platform, Routes Healthcare automatically generates and distributes updated rota and contact information to managers every morning. At the same time, content stored in SharePoint is pushed out across the organisation, and just-in-time messaging is delivered to care workers via ToucanText.

The result is faster, more consistent communication with far less manual effort, supporting both operational efficiency and staff engagement.

Supporting Continuous Recruitment and Onboarding

High employee turnover is an expected reality in the social care sector, making recruitment and onboarding an ongoing operational process rather than a periodic task.

Routes Healthcare has integrated its applicant tracking system (ATS) with Indeed, and uses BPA Platform to automate reference checks — from requesting and tracking references to feeding verified information back into the ATS. This reduces administrative overhead while accelerating hiring cycles and improving data accuracy.

Digital Integration with the NHS for Financial Operations

BPA Platform also underpins Routes Healthcare’s integration with Tradeshift, the invoicing platform used by NHS Integrated Care Boards (ICBs).

“Building our integration through BPA Platform means invoices flow efficiently between our systems and the NHS without manual intervention,” said Salzano. “It’s a key part of how we maintain smooth financial operations.”

This seamless data exchange is particularly important in a sector where accuracy, timeliness, and auditability of financial transactions are non-negotiable.

Compliance, Monitoring, and Proactive Risk Management

Operating under regulation from both the Home Office and the Care Quality Commission (CQC), Routes Healthcare uses BPA Platform to support ongoing compliance monitoring. The platform helps track visa restrictions, upcoming compliance deadlines, and other regulatory requirements, enabling teams to act proactively rather than reactively.

A Business Continuity Safeguard in a SaaS-First Environment

With a predominantly SaaS-based technology stack, Routes Healthcare also relies on BPA Platform as a business continuity mechanism. In the event of a major system outage, the platform provides a failsafe layer that helps ensure critical operations can continue — an essential capability when supporting vulnerable individuals who depend on uninterrupted care services.

“It’s a core part of our infrastructure that we simply rely on,” Salzano noted. “If we lost it, replacing it would take a significant amount of effort, which shows how critical it is to us.”

Measurable ROI from Integration and Automation

Beyond resilience and flexibility, Routes Healthcare has seen clear, quantifiable returns from its use of BPA Platform.

“It consistently reduces development effort by at least 50% in the areas where we use it,” Salzano said. “It’s stable, reliable, and significantly lowers ongoing maintenance overhead. Where we do use it, it acts as a genuine accelerator and delivers strong return on investment.”

A Blueprint for ERP-Centric, SaaS-Heavy Organisations

Routes Healthcare’s experience highlights a broader lesson for ERP leaders: value increasingly comes not from replacing systems, but from intelligently integrating and orchestrating them. By using BPA Platform as an integration and automation layer around Sage 200, Routes Healthcare has built a scalable, resilient digital foundation that supports growth, compliance, and continuity in one of the most demanding operational environments.