NetSuite Next Brings AI-Centric ERP to the UAE as Oracle Redefines How Businesses Work

Oracle NetSuite is signalling a major shift in how enterprise software will be experienced, governed, and extended in the years ahead. At SuiteConnect Dubai, the company unveiled NetSuite Next for the UAE market — positioning AI not as an add-on, but as the operational core of its next-generation cloud ERP platform.

Designed to help organisations operate faster, smarter, and with greater confidence, NetSuite Next introduces embedded conversational intelligence, agentic workflows, and natural-language interaction across the suite, while remaining grounded in the controls, permissions, and governance models enterprises rely on.

From ERP Systems to AI-Centric Workflows

For many businesses, ERP systems have become increasingly powerful — but also increasingly complex. NetSuite Next aims to change that dynamic by shifting the user experience from navigation-heavy processes to intent-driven interaction.

At the centre of this experience is Ask Oracle, a natural-language assistant that allows users to search, analyse, and act across the entire NetSuite dataset using plain language. Rather than returning static results, Ask Oracle delivers context-aware answers, visualisations, and reasoning, helping users understand not just what is happening, but why.

Crucially, Ask Oracle works across customisations and partner extensions built on the SuiteCloud Platform, giving customers and partners a unified way to interact with data across their NetSuite environment.

AI That Explains Itself — and Stays Governed

One of the defining characteristics of NetSuite Next is its emphasis on explainable and auditable AI. Built on Oracle Cloud Infrastructure (OCI) and NetSuite’s unified data model, every insight and automated action is grounded in customer data and governed by existing roles, permissions, and policies.

This approach is designed to address a growing concern among finance and operations leaders: how to benefit from AI automation without sacrificing trust, compliance, or control.

“NetSuite Next is designed to transform how AI works for business and will provide a collaborative, insightful, adaptive, and AI-centric user experience for customers in the UAE,” said Nicky Tozer, Senior Vice President, EMEA, Oracle NetSuite. “By grounding each insight and action in governed data, NetSuite Next enables customers to intuitively engage with AI and achieve immediate value.”

Importantly for existing customers, NetSuite Next can be activated without migrating data or disrupting customisations, allowing organisations to adopt the new experience at their own pace.

Turning Insight into Action with Agentic Workflows

Beyond conversational interaction, NetSuite Next introduces a new layer of agentic workflows — AI-driven processes that can proactively execute complex tasks across finance and operations.

These workflows can support areas such as:

• Payment proposals and reconciliations
• Vendor selection and procurement decisions
• Supply chain operations and exception handling

Users retain the choice to approve key decisions or allow agents to act autonomously, enabling a balance between automation and human oversight.

Supporting this execution layer is AI Canvas, a collaborative workspace where teams can analyse problems, explore scenarios, and trigger workflows from a shared visual environment.

Document Intelligence Meets ERP Execution

Another notable capability is NetSuite’s expanded document and knowledge integration. Large language models can now extract and validate information from invoices, contracts, receipts, PDFs, policy manuals, and other unstructured sources — turning documents into actionable ERP workflows.

For organisations operating in regulated or document-heavy environments, this promises meaningful reductions in manual work while improving accuracy and audit readiness.

Innovations Tailored for UAE Businesses

Alongside NetSuite Next, Oracle announced a series of updates particularly relevant to organisations operating in the UAE:

• NetSuite AI Connector Service
  Allows organisations to connect NetSuite with external AI models and agent platforms using open standards like the Model Context Protocol (MCP), while retaining control over data access and governance.
• NetSuite Exception Management
  Automatically detects and manages exceptions across financial and operational data, helping teams resolve issues earlier and reduce close-cycle pressure.
• NetSuite E-Invoicing
  Supports compliance with the UAE Federal Tax Authority’s mandated e-invoicing framework, including the pilot launching July 1, 2026, and the broader mandate planned for January 1, 2027.
• NetSuite Subscription Metrics
  Provides CFOs and CROs with a unified, actionable view of subscription performance, combining financial and operational data with AI-driven insights.

Availability and What Comes Next

NetSuite Next will be available in English to customers in the UAE within the next 12 months. Several of the newly announced services — including AI Connector Service, Exception Management, Subscription Metrics, and E-Invoicing — are already available.

A Clear Signal to the Market

With NetSuite Next, Oracle is making a clear statement: the future of ERP is not just cloud-based, but AI-native, agentic, and conversational — while remaining deeply governed and enterprise-ready.

For UAE businesses navigating growth, regulatory change, and increasing operational complexity, NetSuite Next represents a significant evolution in how ERP systems support decision-making and execution.