Can An AI Chatbot Deliver Great Customer Service?

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are hard […]

No Looking Back:The Automotive Industry’s Path To Future Innovation

The world’s leading trade show for transport, logistics and mobility, The International Automotive Fair (IAA) for Commercial Vehicles, kicked off last […]

Field Service Buzzwords: ‘Cloud’

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key to helping […]

Taking IoT On The Voyage Of Discovery: Unlocking The Real Value In Field Service

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS, 30 […]

Sustainable Manufacturing: An Opportunity, Not A Punishment

As manufacturers face a customer that increasingly demands sound, eco-friendly products , they are increasingly looking at how they can become a […]

Smart IoT? Sensors Can Fail Too

We’ve all heard the promises of efficiency improvements and digital transformation made possible by adopting IoT technologies. This assumes, of […]

Project Accounting In Manufacturing Simplified The Estimate ‘To Complete’ And ‘At Completion’ Dilemma Resolved

More and more we see the need to manage project resources as an important requirement in ERP software RFIs from […]

Predictive Maintenance-Moving From Relevant To Essential In The Automotive Industry

The penalties for poor maintenance can be high—in energy production, loss of revenue and component costs, as well as fines […]

Manufacturing Digital Transformation In Our Rear-View Mirror

Artificial intelligence (AI). Internet of Things (IoT). Augmented reality (AR). These are the technologies companies in the industries IFS serves […]

From Acetate To Artificial Intelligence

Predictions vary about when emergent technologies will become a reality. Can taking a look at the past provide insight into […]