For several decades, ERP systems have transformed the way business is done in the manufacturing industry. With the advent of next-generation technologies, ERP solutions that integrate with the digitally connected IoT (Internet of Things) ecosystem are once again shaping the future of the manufacturing in a profound way. Specifically, Industry 4.0, big data, data analysis, business intelligence, artificial intelligence applications are determining the future of companies by making unprecedented amounts of data available to companies. Working together in a fully integrated structure, Industry 4.0 and ERP systems will forever change the face of manufacturing.
In particular, artificial intelligence will have a major impact on the
ERP industry as it affects almost every sector and will enable organizations to
further optimize their business processes. To organize this transformation, companies
need to renew their IT strategies and roadmaps while advancing work on
artificial intelligence and ERP integration. We are delighted to share with you
an exclusive interview with the CEO of Global Shop Solutions, Dusty Alexander, who
presents his perspective on the subject and of the ERP industry in general.
How do you
define a successful career in the ERP industry?
If our customers are growing their businesses and our employees are
growing, I consider that success. Generally speaking, you can have a successful
career in ERP if you love to battle and love to build things. Whether you are
in R&D, service, consulting, sales, or marketing, you are always battling
to solve problems, overcome obstacles, and build new things for the company or
the customer. Global Shop Solutions operates on three guiding principles, and
through these principles we see success for customers and employees.
responsible and conservative
Take care of
our customers every day
company culture exciting
Continue growth trajectory
Create and offer new
solutions to our customers
Hire and retain bright,
creative thinkers passionate about customer service
Retain family ownership
without taking on debt
Maintain a diverse and
healthy portfolio of industries served
Invest in our people,
processes, and technology
Continue to sell directly
Know who we are and where
we compete and win
Constantly evaluate how we
serve our employees and customers
As a leader in the
ERP industry, what keeps you up at night?
Two things are on my mind all day, every day.
Keeping customers happy. I am so proud of our great, great customers; and I am always listening to them and thinking about how we can keep them happy, make them better users of our software and help their businesses grow. We have one of the highest implementation success rates and one of the highest customer retention rates in the industry. That is due to being laser-focused on the one product we sell and providing the best customer experience in the industry. Every customer gets my personal cell phone number, and I take every call.
Keeping employees happy. In the last five years, our employee count has nearly doubled, and the average tenure of an employee at Global Shop Solutions has grown to about eight years. If our employees are challenged, growing, happy, and know their job is secure, they will perform better. I am so proud of all the talent we have at the company.
Tell us more
about the industry-specific solutions that Global Shop Solutions offers. How
flexible can Global Shop Solutions be?
We have a diverse customer base that requires our ERP software to be
flexible and customizable. In order to deliver these requirements, we do two
things. First, we make one – and only one – product: ERP software. Everyone our
customers work with, from sales to implementation, service, and ongoing
continuous improvement, are Global Shop Solutions employees. We believe this is
the best model for our customers to be successful.
Second, we build a high degree of flexibility and customization into our
ERP system through our software development toolkit (SDK) called the Global
Application Builder (GAB). Using this SDK, our customers or the developer
community can customize our software and screens. This includes building
applications, reports, and dashboards on top of the software that meet their
specific needs. Once completed, customization projects are free for all customers to download and install after
they are released to our store. We currently have over 1,500 custom
applications available, and our customers love them!
What are your expectations
about the future of ERP? What will change in five years?
*Integration – more and more and with everything – machines, phones,
tooling, other software, your website, etc. Your ERP system is the heart of
your manufacturing business and it is connected to everything.
*Automation – robots, machines, and software do repeatable tasks while
your human capital does more of what you want them to do, which is make
decisions, serve customers, and think critically. Right now the
U.S. has 7.3 million open jobs, and manufacturers are having a hard time
finding people to fill them. Our customers repeatedly tell us one of the
biggest challenges they face is finding reliable employees. They are looking to
automation to help solve that problem.
*Customization – Our software runs in over 3,000 facilities in more than
20 countries around the globe. Each facility runs their business and makes
parts differently than the next. Your ERP software and employees have to be
ready to understand, recommend, and be able to customize the software to meet
does Industry 4.0 make on ERP systems?
Do more with less. This means making ERP systems smarter, faster, more connected, and easier. In North America, many manufacturers don’t have the people to create the integrations and take advantage of Industry 4.0, so our customers continually lean on Global Shop Solutions to do that for them. It has become such a popular request that we have developed a Manufacturing Health Test to help manufacturers understand where they are, where they can go, and how we can help them. Additionally, Industry 4.0 is asking ERP systems to provide recommendations and answers in addition to collecting the data. As Industry 4.0 becomes more mature and cost-attractive, we expect the industry will see more lights-out manufacturing and smart manufacturing where the shop floor is supported with software, wireless connectivity, and sensors everywhere.
How does IoT
enhance ERP systems?
For Global Shop Solutions, IoT has been an absolute game-changer. When
our customers adopt IoT, which they are doing in increasing numbers, it allows
us to deliver a better product. Many of our customers are wireless throughout
their shop floor, have connected TVs on their shop floor, connected phones and
tablets, RFID sensors, and other technology. The combination of these
technologies allows us to provide a product that delivers a paperless
environment, real-time data, and more efficient scheduling, inventory, shipping
and more so they can deliver a quality part on time every time. Lastly, we are
seeing more and more customers looking to connect their website to our ERP
software so they can take orders online, go through a quick approval process,
and immediately start their production and scheduling processes.
How is AI
shaping the future of ERP software?
ERP software generates a lot of data, and AI will help Global Shop Solutions sort, organize, and present that data to our customers better than ever so they can make better decisions. As machines and other devices become more capable, capture more data and, most importantly, become more integrated with ERP software, it allows our engine to analyze the data and make decisions and recommendations for our customers. A great example of AI shaping ERP is in scheduling, inventory, auto purchasing, and nesting integrations.
Factory of the
Future (FoF) is a large-scale intelligent machine that operates with a highly
integrated and organized knowledge base. The time has come to check on the readiness
of ERP systems to cope with the demands of the FoF. In this context, what do
you see as the major problem associated with current ERP systems? Is Global
Shop Solutions ready for the factory of the future?
Global Shop Solutions is definitely ready for the FoF. Many of our customers are heading there and look to Global Shop Solutions to help them get there. Two great examples of customers leading this move to the FoF are Jacksonville, FL-basedLoad Kingand Lake Zurich, IL-basedGeremarie Corporation . Two very different companies using Global Shop Solutions ERP software to achieve similar goals – become a better manufacturer each and every day.
One of the major headwinds for the FoF is the speed of everything. Your
network, connectivity, servers, devices, computers, integrations and software
all have to get faster, which requires investment. We have made large
investments in our cloud and SaaS offering (built on Amazon web services) to
provide customers a broad range of choices and the fastest product.
https://erpnews.com/v2/wp-content/uploads/2019/09/ERP.jpg401600katiehttps://erpnews.com/v2/wp-content/uploads/2018/10/[email protected]katie2019-09-12 13:33:562019-09-12 13:45:37ERP Integrates with Next Generation Technologies!
Do You Know How ERP Systems Have Evolved Up Until 2019?