As s the retail industry undergoes rapid transformation, Epicor is expanding its reseller channel strategy to bring Propello, its established and proven retail ERP solution, to a broader market. Designed to meet the real-world needs of modern retailers and the resellers who support them, Propello enables streamlined onboarding and partnerships that lead to collaborative growth strategies and sustainable business models. Mary shares how Epicor is not only strengthening its position as a leader in retail ERP — but doing so with a bold, partner-first approach that extends Propello’s reach to new audiences.
Whether you’re a reseller exploring new opportunities or a retail tech strategist looking ahead, this conversation sheds light on why Epicor is becoming a serious contender in the retail ERP space.
What inspired Epicor’s strategic expansion into the retail space, and why now?
Epicor has long been a trusted name in industry-specific ERP solutions, and retail is a natural next step. The retail landscape is undergoing rapid transformation — from omnichannel expectations to real-time inventory and customer personalization. We saw a clear opportunity to bring Epicor’s deep industry expertise and proven ERP capabilities to a market that’s hungry for modern, flexible, and scalable solutions. With Propello POS, we’re entering the space with a product purpose-built for retail, and we’re doing it at a time when retailers are actively seeking partners who understand their unique challenges.
We’re not just launching a program; we’re creating a community. My long-term vision is a thriving ecosystem of retail experts who collaborate, innovate, and grow together.
You’ve led channel and partnership initiatives at Oracle, NetSuite, and Infor. How is your experience shaping your approach at Epicor — especially in building the retail channel?
Each of those experiences taught me something critical: the power of alignment between product, partner, and customer. At Oracle and NetSuite, I learned how to work with strategic premier partners. At Infor, I focused on recruitment and vertical specialization. At Epicor, I’m combining those lessons to build a retail channel that’s not just about volume — it’s about value. We’re curating a partner community that understands retail, and we’re equipping them with the tools, training, and support to win in this space.
Propello POS is positioned as a game-changer for retail. Can you give us a snapshot of what makes Propello stand out in today’s competitive retail tech landscape?
Propello’s core strength lies in its intuitive and easy-touse POS interface, designed for independent retailers. It helps with tasks like processing sales, managing returns, and handling customer transactions quickly and efficiently. Propello incorporates built-in guided learning tools to help users quickly learn and navigate the system, particularly at the point of sale. These tools cater to different learning styles with options like interactive tours, video lessons, and articles. The goal is to enable staff, including new and seasonal employees, to efficiently complete tasks and provide better customer service. For partners, that means faster time to value and happier customers.
What are some of the biggest pain points retail resellers are facing today — and how is Epicor’s partner program specifically designed to solve them?
Retail resellers are grappling with legacy systems, fragmented solutions, and customers demanding more agility and insight. Many are also facing margin pressure and limited vendor support. Epicor’s partner program addresses these head-on. We offer competitive margins, co-selling opportunities, and robust enablement. But more importantly, we treat our partners as strategic allies — not just sales channels. We’re invested in their success since day one.
Epicor emphasizes retail-specific onboarding and enablement. Can you walk us through what a new partner’s first 90 days with Epicor looks like?
The first 90 days are all about setting our partners up for success. It starts with a tailored onboarding plan that includes:
- Week 1–2: Introduction to Epicor’s retail vision, product deep dives, and access to our partner portal.
- Week 3–6: Sales and technical training, including certifications and demo environments.
- Week 7–12: Joint go-tomarket planning, lead sharing, and access to marketing assets.
By the end of the first 90 days, partners are not only certified — they’re confident and ready to sell.
With Propello, we offer a modern, retailspecific solution that’s built for growth. But more than that, we’re offering a true partnership.
How does Epicor’s financial model support reseller profitability and long-term growth in the retail vertical?
We’ve designed our financial model to be partner-friendly and growth-oriented. That includes:
- Attractive margins and recurring revenue opportunities
- Performance-based incentives and deal registration protection
- Marketing development funds (MDF) and co-branded campaigns
Propello ERP is a cloud-native solution, which means partners benefit from predictable, recurring revenue streams and lower implementation overhead. This model not only supports long-term profitability but also aligns with the direction the retail industry is heading — toward scalable, flexible, and future-ready cloud platforms.
What excites you most about leading Epicor’s retail channel program, and what is your longterm vision for this ecosystem?
What excites me most is the opportunity to build something transformative — not just for Epicor, but for our partners and their customers. We’re not just launching a program; we’re creating a community. My long-term vision is a thriving ecosystem of retail experts who collaborate, innovate, and grow together. I want Epicor to be the vendor of choice for retail resellers — not just because of our product, but because of our partnership.
Collaboration seems to be a cornerstone of Epicor’s partner network. How do you foster strong relationships and ongoing engagement across your channel community?
It starts with listening. We host regular partner councils, feedback sessions, and collaborative planning workshops. We also invest in partner success managers who serve as dedicated advocates. Our goal is to create a twoway dialogue where partners feel heard, supported, and empowered to grow. We celebrate wins together and tackle challenges as a team.
How does Epicor support partners in building both sales and technical capabilities through certifications or training programs?
We offer a comprehensive certification program that covers both sales and technical tracks. Partners can access:
- On-demand modules training
- Live workshops and webinars
- Hands-on labs and sandbox environments
We also provide role-based learning paths, so whether you’re a solution architect or a sales rep, you get the training that’s most relevant to your role. And we’re constantly updating our content to reflect the latest product innovations and market trends.
Finally, what would you say to a retail-focused reseller considering Epicor today? Why is now the right time to join your partner community?
Now is the perfect time for me. The retail industry is evolving fast, and Epicor is at the forefront of that change. With Propello, we offer a modern, retail-specific solution that’s built for growth. But more than that, we’re offering a true partnership. If you’re a reseller looking for a vendor who listens, invests in your success, and delivers real value to your customers — Epicor is the place to be.
