AI Enabled Customer Relationship Management (CRM) and IoT Enabled Enterprise Resource Planning (ERP) Market Outlook and Forecasts 2017-2022 with Focus on Chatbots

Research and Markets has announced the addition of the “AI Enabled Customer Relationship Management (CRM) and IoT Enabled Enterprise Resource […]

The big data challenge: Addressing the SME knowledge gap

SMEs are often told that insights from big data analytics will offer them a competitive advantage. Research published at the […]

Salesforce Strategy Revealed?

The Wall Street Journal (subscription required) has published an article listing the 14 companies Salesforce was looking to buy in May 2016. The list […]

How to Improve Data Quality in Your CRM System

Is the data you hold in your CRM system reliable? Can you segment your data easily? Can you produce accurate […]

Microsoft Unveils Dynamics 365 Pricing Information as Enterprise and Business Subscription Editions

Microsoft has revealed how it plans to price and license its upcoming Dynamics 365 cloud software. The cloud-based version of […]

Microsoft will Launch its Price War with Salesforce on November 1

Microsoft on Tuesday showed off the next incarnation of a major software product called Dynamics 365, stuffed full of new […]

Adobe Pairs Up with Microsoft in New Cloud Partnership

Microsoft and Adobe announced today a new partnership that will see the two companies use and promote each other’s cloud […]

Why Combining CRM and ERP Helps CX Managers

Just recently Microsoft announced its move to combine CRM and ERP within a single solution called Dynamics 365. Ever wondered […]

Fans Are the Winners as FC Bayern Goes Digital

August 2016 was a momentous month for FC Bayern Munich. Not only did the club start out on a new […]