CRM

6 Major Benefits of CRM & ERP Integration

CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software are powerful tools for a business or enterprise to use. CRM handles the […]

AI

5 Ways AI can Transform CRM Software in 2019

The effective management of information, arranged to address the issues of clients has turned into an exceptional test for organizations, […]

CRM

SAP CFO: Company’s Cloud, CRM Businesses to Continue Growing

SAP expects that its cloud business will continue to grow significantly, even as it looks to expand further into the […]

Salesforce Announces Salesforce Tower Dublin, Commits to Adding 1,500 New Jobs in Ireland

Salesforce, the global leader in CRM,  announced Salesforce Tower Dublin, significantly expanding the company’s regional headquarters in Ireland. As part […]

Interview with Suvish Viswanathan, Head of Marketing for Europe at Zoho

Interview with Suvish Viswanathan, Head of Marketing for Europe at Zoho 1. Tell us about your role at ZOHO and […]

self-service

The Self-Service Imperative

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX […]

CRM

Why CRM Projects Fail and How to Make Them More Successful

In 2017, CIO magazine reported that around one-third of all  CRM projects fail. That was actually an average of a dozen analyst […]