illy offers only one blend of coffee. Painstakingly perfected during the last eight decades, derived from nine kinds of Arabica beans, illy’s blend is sold in 140 countries. The company sells its coffee and accessories online and in 259 shops and cafés, and an additional 100,000 retailers serve or sell illy-branded coffee. Keeping them all stocked is a tall order.


Behind the blend are more than 1,200 dedicated employees. illy counts on its employees to maintain close relationships with coffee producers, helping them to remain profitable while supporting sustainable growth practices. Maintaining these personal relationships is critical for ongoing success in a highly competitive environment.

Francesco Illy founded illy Caffè in 1933 in Trieste. Today it is led by the third generation of the family. The company is known and admired on five continents for the high quality and unmistakable velvety taste of its coffee, an outstanding blend made up of nine types of pure Arabica that every day delights millions of people at home, and in offices, hotels, restaurants, and cafés.

In order to continue serving up the world’s best coffee, illy turned to technology to serve its workforce. The company uses Oracle HCM Cloud to offer standard HR practices to its employees in all locations.

“Everything around technology is an enabler. Tech allows us to reduce uncertainty and gives us more-useful data in less time so we can deliver relevant and timely service,” said Massimiliano Pogliani CEO, illy.

The cloud platform helps illy attract and retain the best employees, offer standard pay and benefits packages across geographies, and identify talented employees to staff its new locations. The system gives managers a single source of detailed information about the company’s growing number of employees.

illy completed its implementation of HCM Cloud—including all core HR functions and talent management – in less than two years, setting up the company for future international growth.

Watch this video to learn more about the illy story and how the cloud is helping illy serve up the world’s best coffee.