As the COVID-19 situation continues to unfold, if you are in the human resources or IT/operations division of your organization, you are likely to be pushed to the forefront during this extraordinary time. Your division may be actively leading efforts to communicate with your workforce or users as they adjust to a new environment such as remote work, while also complying with ever-shifting policies and guidelines. Given the significant upheaval in the way organizations have to operate these days, there are some common questions that many IT and HR leads are trying to address, including: How can our organization scale and make it as easy as possible for our ecosystem as everyone learns to cope with the new normal? How can we best provide access to policies, guidelines, FAQs, transactions, and data when information is so dynamic? How can we deliver information in real-time without employing more resources? While the more complex communication challenges will still need to be tackled by humans, a digital assistant may offer relief in some areas. For example, organizations may need to automate responses to most basic queries so human minds can be freed up to deal with those more complex challenges. Enterprises and organizations … Continue reading The Role of Digital Assistants in a Time of Remote Work