Operational excellence is top of almost every company’s to-do list in 2020, with process quality, customer satisfaction, and cost-cutting the primary goals. Operational excellence is a collective term for optimization programs that align all business processes with customer needs, quality and efficiency. Finding out where your processes can be improved, with errors and spending reduced, is the best way to begin. But where do you start? Here are some of the top trends in process management to set you on your operational excellence journey in 2020. Under Pressure to optimize This will be the year of a Renaissance in operational excellence, with an unclear economic situation adding to the pressure to get it done.  After years of talking about disruptive transformation (“Are we doing the right things?”), you will now hear more about process excellence projects (“Are we doing things right?”). Business models – from concept to action Almost 50% of all companies currently report that their business model has changed or is in the process of changing. In 2020, many companies will use their process repository to integrate new business models into their operational business operating system, to achieve sustainable effects. Customer-oriented processes Competitive advantages arise from the understanding of customer needs … Continue reading The 10 Biggest Trends in Process Management