Prophix Software, a global leader in Corporate Performance Management (CPM) software, achieved high marks as an Overall Leader in both Vendor Credibility and Customer Experience in Dresner Advisory Services’ Wisdom of Crowds® Enterprise Planning Market (EPM) Study. This annual report is a broad assessment of enterprise performance management software vendors, each of which is evaluated on acquisition experience, value for the price, quality, and usefulness of the product, quality of technical support, quality and value of consulting services, and integrity. A leader in both the Customer Experience and Vendor Credibility models, Prophix is best-in-class for a wide variety of measures including sales professionalism, product integration with third-party technologies, product ease of administration, and technical support professionalism. It maintains a perfect recommend score. For each annual study, enterprise planning users contribute their opinion on topics related to their current and planned usage. They also evaluate vendors based on Dresner’s unique 33-criteria vendor performance measurement system. 2020 Customer Experience Model The Customer Experience model considers the real-world experience of customers working with BI products on a daily basis. Dresner positions Prophix in the upper-right quadrant of the Customer Experience model, among the highest-scoring vendors, earning Prophix the title of “Overall Experience Leader.” … Continue reading Prophix Named an Overall Experience & Credibility Leader by Dresner Advisory Services for Sixth Consecutive Year