Intelligent automation is many things to many people. It is a term widely being used to include things like artificial intelligence, robotic process automation, machine learning, optical character recognition, and many other tools. Suddenly, vendors that we’ve historically used for one thing are now calling themselves intelligent automation vendors. Are they really? One thing is for certain. Businesses across all types of industries are beginning to realize that intelligent automation tools are a key factor in reducing costs, improving customer service, becoming more agile, and reducing risk. These tools are no longer a competitive advantage but are quickly becoming a competitive necessity. Companies choosing not to explore these technologies will quickly find themselves left behind by competitors that have achieved lower costs and have redeployed their human labor to more valuable tasks. The technology is not new. It has existed in various forms for well over 20 years. In the last 10 to 15 years it has been used extensively in the financial sector—primarily in Europe. Within the last 3 to 5 years it has started to make inroads into the United States. While many of these technologies are still in development, such as true artificial intelligence, plenty is ready … Continue reading Intelligent Automation